How can we help?

HyperMall delivers within 2 hours (8 km radius). SuperMall delivers next-day from a wider 25 km zone with more selection. The choice is made automatically at checkout based on stock.

Open the order from your account → tap "Track order". You'll see a live map with the rider's location, their photo, phone number, and live ETA.

Return and refund policies are set by individual anchor brand partners and displayed at checkout. Where Jointt acts as an intermediary, we will coordinate with the partner to resolve issues. Report any problems within 24 hours of delivery via our live chat, email, or WhatsApp.

Every Jointt parcel arrives sealed with brand-tape and an authenticity sticker. We source directly from authorized vendors only — no first-copies, no fake pages. Each product has a "✓ Original" badge on its listing.

Yes — Cash on Delivery is available across Pakistan for orders up to Rs 50,000. A small Rs 50 service fee applies. Pay the rider directly when your parcel arrives.

You can cancel within 5 minutes of placing for an instant refund. After that, contact support — if the store hasn't packed yet, we can usually cancel. Once dispatched, you'll need to return the order upon delivery.

Go to Settings → Account to change your password, turn on two-factor authentication, and review the devices signed in to your account. If you spot a session you don't recognise, sign it out instantly. Jointt will never ask for your password or OTP over phone, email, or chat.